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About Your Stay

    • Upon arrival, you and your loved ones will be invited to sit down with our care team to discuss the plan of care. The goal of the care conference is to establish support and trust and eliminate confusion and misunderstandings. We want everyone working together to get you better.

      In addition to information provided in the care conference, you may have other questions. Our team of specialists is here to help address any of your concerns - and make sure that your stay with us is as productive and successful as possible. To ensure your comfort and safety, we offer this general information.

    • Bed or room assignments are based upon your diagnosis and bed availability. Since hospital beds are electrically operated, your nurse will instruct you on how to work the control. Should you need assistance, please ask your nurse. Remember, your hospital bed is probably higher and narrower than your bed at home. Bedside rails are for your support. They may be raised at night or during the day for use in turning and positioning as you rest and recover.
    • Individuals who have their own wheelchairs, walkers, canes, braces or other aids should bring them. Please be sure to label such items clearly with your name and indicate "personal property." Note that we are not responsible for the maintenance of personal items.

      To avoid the loss of personal items, we ask that you place items like eyeglasses and hearing aids in the top drawer of your nightstand when not being used. Also, if you wear dentures, please ask the nurse for a denture cup; never leave dentures or other items on your meal tray. We are not responsible for loss or damage of personal items.
    • Wholesome, nourishing, and well-balanced meals are an important part of your treatment and recovery. We make every effort to provide nutritious meals that are prepared according to your doctor’s orders. On a daily basis, food and nutrition services will provide you with a daily menu that is in line with your treatment plan and diet prescribed by your doctor. Occasionally, your meals may be delayed if you are scheduled for a special test or treatment. Please make your dietitian aware of food preferences and any food allergies you may have.
    • Any patient or family member who desires to talk with a religious advisor should notify his or her nurse. Efforts will be made to contact the patient’s personal clergy. If no one is available, arrangements can be made with one of the local houses of worship. Other spiritual or cultural needs may be communicated to your case manager to help meet your specific concerns or needs.
    • We routinely assess each patient's strength and ability to prevent a fall. The following precautions can help you avoid falling.

      • Use your bell to call the nurse before getting out of bed.
      • Wear slippers with non-skid soles. We can provide a pair if you need them.
      • Keep objects like your phone, call bell and personal items, within reach.
      • Keep the bed in the lowest position.
      • Rise slowly from sitting/rising position.
      • Report any wet or slippery floors to a nurse.

      If you fall, do not attempt to get up by yourself. At this stage of your recovery, medication and monitoring equipment (such as your IV) can make once-routine activities, such as getting up, more difficult.

    • In-room television service is available for your convenience. Televisions are also located in our lounge areas.

      Telephones are provided in each patient room. Long-distance calls must be billed to your personal calling card, your home phone or placed collect. If you are using the telephone or watching television, please be courteous of others in your immediate area, in terms of audio volume and time of day or night.

    • You and your loved ones may use personal electronics (laptops, personal music/video players, radios, and razors) in patient rooms provided they are battery operated.

      The use of cellular phones may be prohibited in certain areas of the hospital. Please abide by signs posted throughout the hospital.
    • Mail will be delivered to your hospital room by a hospital employee. If you wish to mail letters, you may bring them or have someone bring them to the nursing station. Flowers will also be delivered to your room by a hospital employee.
    • This service is provided by the hospital at no charge to the patient. Interpreters are available for translation of sign language and several foreign languages. Additionally, our hospital has access to AT&T's Language Line, which is available 24 hours a day and can interpret more than 100 languages and dialects. Your nurse can obtain this service when needed. For those who are deaf, hearing-impaired or speech-impaired, TDD units are available. To receive a unit, ask your nurse or have a family member call your case manager.