Our billing process
At Regency Hospital, we strive to ensure that your hospital bill is processed correctly and in a timely manner. Our Central Business Office (CBO) works with other hospital departments to gather the information needed to process your claim(s). To assist you in understanding how claims are handled, we offer the following frequently asked questions about billing and insurance coverage.
If you are covered by insurance, including Medicare, Regency Hospital will bill your claim with your primary and secondary insurance plans. After all claims have been processed, you will receive a bill from Regency Hospital for any amount your insurance determined that you owe. Payment is due within 30 days of receiving the bill. If payment or payment arrangements are not made, we will continue to advance your account through our collection process.
It is very important that you let us know about any changes to your insurance coverage including any mail received that pertains to continuing your insurance coverage. We can assist you in determining how an insurance change will impact benefits for your inpatient hospital stay. By keeping us informed, you will prevent a higher patient balance from terminated insurance.
If you are not covered by a commercial insurance or Medicare, you will be responsible for paying your charges. A self-pay rate may apply and requires a deposit on your account prior to admission and payment throughout your stay. Regency Hospital will send you a bill for any unpaid days. If payment arrangements have not been established, please contact our customer service team at the CBO when you receive your statement.
You may receive separate bills for services provided by physicians during your stay.
In addition, if certain tests or procedures were performed, you may receive a separate bill for the professional interpretation by a radiologist, pathologist, cardiologist or other physician. Transportation services are billed separately and you may receive a bill from the transportation company if you are transported by coach, ambulance or other similar vehicle for appointments outside of the hospital.
Have questions about your bills?
Our Central Business Office is here to help.